Refund Policy
Last Updated: August 2026
1. Overview of Refund Terms
Due to the nature of PAN applications, TDS filings, Income Tax Return (ITR) services, and GST-related submissions, government fees and statutory charges paid to government authorities are non-refundable once the relevant application or submission process has been initiated.
Service fees charged by PAN Services – Brokerage Free may also be non-refundable once the requested service has been initiated, processed, or completed. However, refund requests arising from duplicate payments, failed transactions, or other genuine payment-related issues will be reviewed on a case-by-case basis.
2. Duplicate Payments and Failed Transactions
If an amount is debited more than once for the same transaction, the excess amount will be eligible for reconciliation and refund, subject to verification.
In the event that a payment transaction fails after the amount has been debited from the customer's bank account, the amount is generally auto-reversed by the payment gateway or the banking system. Such reversals may take approximately 5–7 working days, depending on the customer's bank or payment service provider.
3. Refund and Payment Disputes
For disputed payment transactions, duplicate debits, or refund requests, the customer should contact our support team within 30 days of the transaction date.
To help us process the request promptly, customers may be required to provide relevant supporting documents, such as:
- Order or payment receipt
- Bank statement or transaction details showing the debit
- Cashfree transaction reference ID
- Order ID or application reference number
- Any other information reasonably required for verification
All refund requests will be reviewed and processed after verification of the transaction and the applicable service status.
4. Refund Processing
Where a refund is approved, the applicable amount will generally be refunded to the original payment source, subject to the payment gateway and banking procedures.
The time taken for the refund to reflect in the customer's account may vary depending on the bank, card issuer, payment gateway, or other payment service provider.
5. Contact Us
For refund requests, disputed charges, duplicate payments, or payment-related discrepancies, please contact our support team:
Email: support@brokerage-free.in
Phone: 7502039555 / 7502040555
Please keep your Order ID, transaction reference number, and payment details available when contacting us so that we can investigate and resolve the matter efficiently.